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PROMO

WC67

CUSTOMER SERVICE

CUSTOMER SERVICE

TREAT THE CUSTOMER AND COLLEAGUES AS YOU WOULD LIKE TO BE TREATED YOURSELF

Always communicate with the customer over problems.
Explain delays and what action is being taken.

Use appropriate language to customers. Speak clearly in an interested and pleasant tone.
Avoid slang and always be polite.

Remember that customers will judge a company on how they have been treated.
Your actions could lose or gain business.

You are representing your company at all times, whether you are on the phone, writing a letter or in person.

COURTESY UNDER PRESSURE

Even under pressure, try to treat colleagues as you yourself would want to be treated - with courtesy and respect.
Smile - your customer will here it!

BE POLITE

Be polite, helpful and understanding at all times. Tension at work only serves to lead to poor internal communications and working relations.

PRIORITIES

Try to organise your workload in order of priorities. If in doubt - ask your supervisor.

ALWAYS KEEP YOUR PROMISES

Search Words:
Wallchart / Poster / Wall Chart
Info:
Size: 417mm x 600mm
Material: Screen printed Semi rigid PVC

Estimated dispatch dates

Our estimated dispatch dates are based on the latest stock and lead time data available to us on a daily basis. Please note that there are occasionally exceptions to this estimation – these can include orders over a certain quantity where we have to check with our manufacturers, and also where we encounter unforeseen circumstances such as unexpectedly high seasonal demand.

Fast delivery

All in-stock will be dispatched the same day - normally for delivery next working day providing the items being ordered are in stock and the order is placed by 1.30pm.

Every item is fully insured against loss or damage so we can guarantee the safe arrival of your order.

Handling and carriage charges

Please note these charges are specific to website orders, catalogue charges differ. There may be an additional delivery charge based on non-mainland UK locations and in the instances of non-stock items being delivered (such as bulky, heavy or hazardous goods). In the unlikely event that your order incurs additional charges, you will be contacted by our Customer Service Team at the point your order is being processed.

UK deliveries

£8.95 delivery charge for all orders* 

*Orders to non-mainland UK locations and non-stock items (such as bulky, heavy or hazardous goods) may be subject to delivery charges. In the unlikely event that your order incurs additional charges, you will be contacted by our Customer Service Team at the point your order is being processed.

Free shipping on orders over £60 may apply when when offer is active. 

Order tracking

To track your order, you can contact our customer service department on 01455 230122.

Last updated: May 05, 2021

Thank you for shopping at Direct Signs (UK) Ltd.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.