CUSTOMER SERVICE

TREAT THE CUSTOMER AND COLLEAGUES AS YOU WOULD LIKE TO BE TREATED YOURSELF

Always communicate with the customer over problems.
Explain delays and what action is being taken.

Use appropriate language to customers. Speak clearly in an interested and pleasant tone.
Avoid slang and always be polite.

Remember that customers will judge a company on how they have been treated.
Your actions could lose or gain business.

You are representing your company at all times, whether you are on the phone, writing a letter or in person.

COURTESY UNDER PRESSURE

Even under pressure, try to treat colleagues as you yourself would want to be treated - with courtesy and respect.
Smile - your customer will here it!

BE POLITE

Be polite, helpful and understanding at all times. Tension at work only serves to lead to poor internal communications and working relations.

PRIORITIES

Try to organise your workload in order of priorities. If in doubt - ask your supervisor.

ALWAYS KEEP YOUR PROMISES – Code WC67



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